cplace Day 2022

Citizen Development

Customer Case

Citizen Development – the Daimler Truck Way [EN]

As one of the world's largest commercial vehicle manufacturers, Daimler Truck AG faces continuous competition. To lead sustainable transportation, several new products and propulsion technologies need to be developed and synchronized across the whole organization around the globe. This requires a modern, holistic project management solution, which presents itself as one important ingredient for the companies' success.

The Daimler Truck Project Management Office is convinced of building own software solutions based on the platform cplace - fast, robust, adaptive. The magic words? Citizen Development. In this process, business departments are empowered to (co-)design and create their own world of solutions - regardless of their previous IT and programming experience. Simply put, the business departments know their processes and problems best and can quickly develop their own solutions thanks to cplace NoCode and LowCode capabilities. And the best thing of all: this is all done in a secure application with a central database.

Learn more about how Daimler Truck has started with its first global cplace solution, how the Project Management Office managed to empower global hubs to contribute with their own local solutions, how the teams established a continuous improvement and development framework, and which challenges they faced and what they've learned throughout these phases.

Our speakers will provide insights from different perspectives on how cplace helps to enable Citizen Development at one of the world's largest commercial vehicle manufacturers. What success factors have contributed to this development? How do they collaborate? And what lessons has Daimler Truck learned for the future?  


  • Arthur Chevts, Global Project Management Office, Daimler Truck AG
  • Xiang Lou, Global Project Management Office, Daimler Truck AG  
  • Felix Bernhardt, Product Owner, collaboration Factory AG


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