Technical Account Manager (f/m/d)

Munich

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Our Profile

cplace is the solution kit for Next Generation Project and Portfolio Management. In companies that rely on cplace, the software platform democratizes project management by enabling users to work in a self-determined and autonomous manner. collaboration Factory is the company behind the brand cplace. It was founded in 2014 by project management pioneer Dr. Rupert Stuffer.

cplace is now used by many companies in the German stock exchange DAX with large installations across all industries, including all German car manufacturers. The success of cplace is also reflected in its placements in the “German Founders’ Award”, the "Deloitte Fast 50 Award" and the “Great Place to Work” Award.

We are creators and team player. We think in terms of solutions and we are convinced that cplace marks the dawn of a new era in project management. Join our team and shape our unique vision!

Your tasks

As a Technical Account Manager and Trusted Advisor, you will have a direct impact on ensuring that our customers gain the most value from our cplace cloud or cplace on-premises solutions.
This includes developing and implementing strategies to drive implementation and usage of our cplace offering with large enterprise customers.
You will support projects from RFP to implementation from an operations management perspective. Meanwhile, you will ensure quality in ongoing operations and initiate optimization measures.
You will also participate in RFQs, RFPs and Renewal Conversations, representing the Operations and Support department.
You will skillfully use your technical understanding and strong customer focus to drive communication on incidents, trade-offs, improvements and risk management in a goal-oriented manner.
Likewise, your responsibilities include providing detailed reports on operational incidents, metrics, and go-live planning.
You will also assist in developing customer competencies through workshops, brown-bag sessions, etc..

What we expect

You have a bachelor's or master's degree in computer science or a related technical field.
You have also gained experience as a Technical Account Manager or in a similar role e.g. Support Account Manager, Technical Consultant, PreSales Engineer, Software Solutions, Technical Customer Support Manager etc.
You have a deep understanding of software operations and their parameters and are able to communicate technically complex topics from the end-user to the IT department in a target group oriented way.
You have already gained project experience in operating web-based production environments in a public cloud - experience with cloud platform offerings such as AWS, Azure, GCP are a plus.
Ideally, you also have a basic understanding of DevOps methodologies and tools, including CI/CD and Infrastructure as Code.
We count on your business fluent German and English skills.

This is what we offer

Flexible work model & remote work option

Room for creativity and co-creation in our #bestteam

Competitive salary & 30 days vacation

Benefits like Qualitrain, Jobrad & Corporate benefits

Amazing team- and company events

Modern & central offices in Munich, Ludwigsburg and Hannover

Hardware of your choice

Excellent development and career opportunities

What now?

Simply send us your cv and a few insights about yourself. We look forward to meeting you and will get in touch with you as soon as we can!

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Become part of the #bestteam!

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